Your child’s pediatrician is on call every day for you and can generally be reached all evenings from 5:00 PM to 11:00 PM and weekends. If you have an urgent concern that cannot wait until regular business hours, you can reach us by calling our regular business line and you will be automatically transferred to the Answering Service. Just call and give them some basic information (your child’s name, DOB, phone number), and they will page the provider, who will call you back, usually in less than thirty minutes. After 11:00 PM, our answering service sends calls to Children’s Healthcare of Atlanta Triage Phone Nurse. We will try to accommodate all calls. However, in a non-life threatening situation, we encourage you to call our office during normal business hours only. This is to allow our staff and providers to have some quality time for themselves and with their families. In all situations, if you have not heard from our office or provider in a reasonable time, please come to the office with your child same day to be seen.