Are you accepting new patients?

Yes! We are accepting new patients on all insurance plans at this time, except Kaiser Permanente.

Do you accept Medicaid?

YES. We are accepting new Medicaid patients. We are also accepting new patients on all the managed plans under Medicaid such as Amerigroup, CareSource, Peach State and WellCare.

Do you accept walk-ins?

We do accept walk-ins at this time. However, to minimize your wait time, we encourage you to make an appointment for your visit. This allows us to serve you and all of our patients better because it allows us to keep wait times to a minimum. You should have no problem getting an appointment the same day you call if your child needs to be seen.

Do you call in prescriptions?

Yes. We are able to call in some prescription refills. We can also send them electronically to the pharmacy of your choice. We are generally able do this for certain medications such as those for allergies and asthma. This makes it easier and quicker for medications that you need to be refilled pretty quickly. New prescriptions have to be authorized by the doctor, and will usually require an office visit. Refills may be requested in three ways: having your pharmacy send us a refill request, by completing an online prescription request form from this web site, or by calling our office and or leaving a voice mail on our prescription refill line which has a turnaround time of approximately one business day. However, WE WILL NOT CALL OR SEND AN ANTIBIOTIC TO THE PHARMACY AT THE REQUEST OF A PARENT OR CARE-GIVER WITHOUT AN OFFICE VISIT.

How do I transfer my child’s medical and immunization records to your office?

We encourage parents to obtain the medical records of their children, including records of all immunizations, from their child’s previous physician and make them available to our office for review before their first visit, if possible. Parents may obtain forms from our office for transfer of medical records to our office. This form can also be obtained from our web site. Completed forms may be dropped at our office and we will fax them to the relevant facility for processing. Medical records may be dropped at, faxed, or mailed to our office.

How do you bill for services rendered?

We will submit a bill to your insurance company following your visit for services rendered. We will make every effort to verify your eligibility with your insurance carrier prior to your visit. However, verification of eligibility is not a guarantee of coverage or payment by your insurance. In the event that your insurance company denies to pay for all or any of the services rendered to your child by our provider, we will send a bill to you, the responsible party, for payment. Note that Sports Physicals may not be covered by some insurance companies. Make sure to check coverage for this and all types of services with your insurance company prior to your visit.

How long do I have to wait to get an appointment?

We are here to serve you. Our goal is to see every child that is sick on the same day if parents so desire. For sick visits, we do our best to see your child the same day you call. Well appointments (Routine Physicals, Camp or Sports physicals), may be scheduled at any time, and the wait times are also usually very short. A typical Well or Routine Physical, Camp or Sports Physical examination can be scheduled in our office within a matter of days.

How long is the waiting room time?

Our waiting room time is typically about 5 to 20 minutes. Computers that are readily accessible from anywhere in our facility alert us exactly as to how many minutes anyone has been sitting in the lobby. This helps us to track your waiting time and to keep it within our goal of 5 to 20 minutes.

Is there anyone to answer my questions during the day?

Our nurses are always available to answer your call during the day and our goal is to return your non-emergent calls during business hours Monday through Friday. For all calls requiring the attention of the Provider, such calls will usually be returned within 24 hours. Our nurses can also provide you with triage services. This means that they can help you to decide whether or not you need to bring your child into the office. Our receptionist can connect you to the Triage nurse voice mail. Please leave your child’s full name (and spelling if necessary), DOB, phone number, and chief symptoms. Calls receiv