We ask that you arrive for your appointment earlier than the time scheduled. This is to give you enough time to go through the check-in process, which includes insurance and benefits verification, so you can be seen promptly. For new patients, it is even more imperative that they arrive at the office much earlier to give them enough time to complete the necessary new patient forms and complete the check-in procedure.

If you arrive late or more than 20 minutes after your scheduled appointment time, you may have to be rescheduled for a later date or your appointment time may be shortened.

We understand that sometimes emergencies may arise. If you are unable to make your appointment time or need to reschedule, please call us as soon as possible, so we may give this opening to a child who is ill. However, if you do not call and do not come to the appointment, we may charge you a $25.00 cancellation fee. We respect your time and expect the same from our parents. The no-show charge will be waived if you cancel the appointment with more than 24 business hours notice prior to the scheduled appointment time. Please be advised that your insurance will not cover this no-show fee.

In order to prevent the spread of illnesses, we recommend that only the patient be brought to the clinic with the parent(s) or guardian. Parents will be responsible for their children’s behavior and conduct while in the clinic.