Requests for refills of some long-term prescriptions, such as those for allergies, Asthma, GERD or GI reflux, and ADHD, can be made by fax, online, or by phone. Please remember that any child on daily or long-term medication needs a physical at least once a year, sometimes more frequently more that. If you feel your child’s chronic medication dosage needs to be adjusted, please make an appointment to discuss your needs and concerns with one of our providers.
Due to DEA regulations, prescriptions and refills for certain regulated medications may ONLY be picked up in person at our office, or sent by secure electronic prescription to the pharmacy. Such medications include Adderall, Concerta, Focalin, Ritalin and similar medications.
We check our phone, fax and online refill requests regularly, Monday through Friday, during regular business hours. Prescriptions should be ready either at the pharmacy or at our office within 48 hours (two working days). Messages received late Friday and on weekends or holidays will be handled on Monday, or the next business day. In such cases prescriptions should be ready either at the pharmacy or at our office within 48 hours (two working days). We do not routinely call to notify you that your prescription is ready. We encourage you to check with your pharmacy to see if your medicine is ready. If there is a problem or if it has been over 48 hours and the Rx is still not ready, please have your pharmacy contact our office.
Please monitor your child’s medications regularly and contact us well in advance so that the appropriate refills can be made available on time and without interrupting your child’s therapy. If you suddenly run out of medication, for whatever reason, and need a refill urgently, please call our office, or have your pharmacy call our office, or fax a request to us and mark it urgent.
Fax Refills:
The easiest way to request a refill is to call the pharmacy that last filled the prescription, and have them send an electronic or fax refill request to our office. Our fax line is 770-251-5254. You can call your pharmacy 24 to 48 hours later to see if your medicine is ready to pick-up.
Phone Refills:
To request a refill by phone, please call our office. Please provide your name, your child’s full legal name and date of birth, the name of the medication, the strength or concentration of the medication, the dosing instructions (for example, one capsule each morning), the pharmacy name and number, and a phone number where we may contact you if we need clarification. You may also specify if you would prefer to pick up your written prescription in 48 hours at our front desk.
Online Refills via Patient Portal:
To request a refill online, please first read the transmission disclaimer below. If you agree to these terms, then click on “Agree” and you will be redirected to a secure section of our web site where you will be able to log on to the Patient Portal to complete your request.
All personally identifiable information will be encrypted, and shall not be forwarded to any third party.
PrimeCare Pediatrics will not be held responsible if your electronic prescription request is not transmitted due to any reason, related or unrelated to technical or any other problems arising from this site or the host server.
Please follow up if your refill is not available within 24 to 48 hours.
